Privacy Policy
Last updated: June 2026
1. Introduction
Technonerds Limited ("Technonerds", "we", "our", or "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, enquire about our services, become a customer, or otherwise interact with us.
We are committed to processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Who We Are
Technonerds Limited is the data controller responsible for your personal data.
Technonerds Limited
Website: https://www.technonerds.co.uk
Email: hello@technonerds.co.uk
For privacy-related enquiries:
Email: privacy@technonerds.co.uk
3. The Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Postal address
- Information contained within enquiries
- Information submitted through contact forms
- Information provided during meetings, consultations or support requests
Customer Information
Where you engage us for services, we may collect additional information necessary to provide those services, including:
- Account information
- Billing information
- Service-related communications
- Support requests
- Technical information required for service delivery
Recruitment Information
If you apply for a role with us, we may collect:
- CVs and employment history
- Qualifications
- References
- Recruitment correspondence
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Referring websites
- Date and time of access
4. How We Use Your Information
We may use personal information for the following purposes:
Enquiries and Communications
- Responding to enquiries
- Providing quotations
- Arranging consultations
- Managing customer relationships
Service Delivery
- Providing managed IT services
- Delivering software development projects
- Providing telecommunications services
- Delivering cloud services
- Providing consultancy services
- Managing support requests
Business Administration
- Maintaining customer records
- Billing and payment processing
- Contract management
- Compliance with legal obligations
Marketing
Where permitted by law, we may use your information to:
- Send marketing communications
- Share service updates
- Notify you of events, offers, or relevant business information
You may opt out of marketing communications at any time.
Website Improvement
We use website analytics to:
- Understand how visitors use our website
- Improve website functionality
- Improve user experience
- Monitor website performance
5. Lawful Basis for Processing
Under UK GDPR, we process personal data under one or more of the following lawful bases:
Legitimate Interests
We process personal data where necessary for our legitimate business interests, including:
- Responding to enquiries
- Providing quotations
- Managing customer relationships
- Improving our services
- Preventing fraud and misuse
Contract
Where processing is necessary to:
- Enter into a contract
- Deliver contracted services
- Fulfil contractual obligations
Consent
Where required, we rely on consent for:
- Marketing communications
- Non-essential website cookies
Legal Obligation
Where processing is necessary to comply with legal obligations, including:
- Tax legislation
- Accounting requirements
- Regulatory requirements
6. Cookies and Website Analytics
Cookies
Our website uses cookies and similar technologies to improve user experience and understand website usage.
Cookies may be used to:
- Remember preferences
- Maintain website functionality
- Analyse website traffic
- Improve website performance
Analytics
We use analytics tools, including Google Analytics, to understand how visitors interact with our website.
Analytics data may include:
- Pages viewed
- Time spent on pages
- Device type
- General geographic location
- Website interactions
Where required, analytics cookies will only be activated following your consent.
You can manage cookie preferences through your browser settings and our cookie consent tools where available.
7. Marketing Communications
We may send marketing communications relating to our services where:
- You have consented to receive them; or
- We are permitted to do so under applicable laws.
You may unsubscribe from marketing communications at any time by:
- Following the unsubscribe link in emails
- Contacting us directly
Opting out of marketing communications will not affect essential service-related communications.
8. AI-Assisted Tools and Automation
As a technology services provider, we may utilise artificial intelligence ("AI"), machine learning, automation tools, and other emerging technologies to assist with:
- Customer support
- Technical analysis
- Documentation generation
- Software development processes
- Service delivery improvements
- Internal operational efficiencies
Where personal data is processed through such systems, we implement appropriate safeguards and remain responsible for ensuring that personal data is processed lawfully, fairly, and securely.
We do not use solely automated decision-making that produces legal or similarly significant effects on individuals without appropriate safeguards and human oversight.
9. Who We Share Information With
We may share personal information with trusted third parties where necessary for legitimate business purposes, including:
Technology Providers
- Microsoft 365
- Cloud hosting providers
- Backup providers
- Security service providers
Business Service Providers
- Payment processors
- Accountants
- Professional advisers
- Legal advisers
Analytics Providers
- Google Analytics
Regulatory Authorities
Where required by law, regulation, court order, or governmental authority.
We do not sell personal information to third parties.
10. International Data Transfers
Some of our service providers may process information outside the United Kingdom.
Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including:
- UK International Data Transfer Agreements
- Standard Contractual Clauses
- Adequacy decisions
- Other lawful transfer mechanisms
11. Data Security
We take information security seriously and implement appropriate technical and organisational measures designed to protect personal data.
These measures may include:
- Encryption in transit
- Access controls
- Multi-factor authentication
- Security monitoring
- Regular software updates
- Staff training and awareness
- Secure backup procedures
While we take reasonable steps to protect information, no method of transmission or storage can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Typical retention periods may include:
| Information Type | Retention Period |
|---|---|
| Website enquiries | Up to 24 months |
| Customer records | Duration of relationship plus up to 7 years |
| Financial records | Up to 7 years |
| Marketing records | Until consent is withdrawn |
| Recruitment information | Up to 12 months unless otherwise agreed |
| Website analytics | In accordance with platform retention settings |
Retention periods may be extended where required by law or for the establishment, exercise, or defence of legal claims.
13. Your Rights
Under UK GDPR, you may have the following rights:
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to object
- Right to data portability
- Right to withdraw consent
- Rights relating to automated decision-making
To exercise any of these rights, please contact us using the details below.
14. Making a Privacy Request
To exercise your rights or make a privacy-related enquiry, please contact:
Privacy Officer
Email: privacy@technonerds.co.uk
We may request proof of identity before processing certain requests.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
16. Children's Privacy
Our services and website are intended for business users and individuals aged 18 and over.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so that appropriate action can be taken.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be published on this page and will become effective from the date shown at the top of the policy.
We encourage users to review this policy periodically.
18. Complaints
If you are unhappy with how we process your personal data, we would appreciate the opportunity to address your concerns first.
You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk
Contact Us
Technonerds Limited
Website: https://www.technonerds.co.uk
General enquiries: info@technonerds.co.uk
Privacy enquiries: privacy@technonerds.co.uk