IT support packages
Packages are tailored and quoted — we don't publish a one-size-fits-all price list. Choose the family that matches what you need, then we'll shape Essentials, Professional or Complete around your business. Microsoft 365 licences sit on top at Microsoft's current rates.
What we can put in a plan
Six families you can mix. Each one links to the service page for the full picture — or skip ahead and ask for a quote.
Cloud
Hosting, cloud backup, Azure and Microsoft 365 cloud — hybrid when that fits better.
price upon request
- Cloud hosting for applications and data
- Cloud backup to complement on-site backups
- Microsoft Azure and Microsoft 365 cloud
- Hybrid cloud and on-premises integration
Infrastructure
Servers, network, monitoring, patching and a UK-based helpdesk.
from £59 per person
- Helpdesk and remote/on-site support
- Server, network and infrastructure management
- Proactive monitoring, patching and maintenance
- Support for remote and hybrid working
DR/BC
Disaster Recovery (DR) and Business Continuity (BC) form a combined strategy to keep your business running during unexpected disruption
from £99 per device
- Automated, monitored and regularly tested backups
- Ransomware-resilient, immutable backup options
- Recovery time and recovery point planning (RTO/RPO)
- Documented business continuity plans
Connectivity
Broadband, leased lines, VoIP and failover so your team stays online.
price upon request
- Business broadband and leased lines
- VoIP and hosted phone systems
- Connectivity resilience and failover
- One point of contact for all your comms
Mobile
Business mobile plans managed as part of your wider communications.
from £5 per person
- Business mobile plans
- One supplier for mobiles, internet and VoIP
- Support for staff working on the move
- Tariff review to cut unnecessary cost
Cyber security
Endpoint protection, identity and MFA, awareness and layered defence.
from £5 per person
- Device security and endpoint protection
- Identity protection and multi-factor authentication
- Layered security across devices, identities and data
- Security awareness as part of ongoing support
Microsoft 365 is an add-on
Setup, security and day-to-day management of Microsoft 365 can sit alongside any package. Licence cost is Microsoft's list price and is additional to your support plan.
Essentials, Professional and Complete
A flavour of what typically sits in each tier. We still quote to fit — nothing here is a published price.
Essentials
Core protection and support to keep you running.
Professional
Proactive management for growing businesses.
Complete
Your outsourced IT department, fully managed.
| What's included | Essentials | Professional Most popular | Complete |
|---|---|---|---|
| Helpdesk support (business hours) | Included | Included | Included |
| Proactive monitoring & maintenance | Not included | Included | Included |
| Patch management & updates | Included | Included | Included |
| Endpoint protection & device security | Included | Included | Included |
| Identity protection & MFA | Optional | Included | Included |
| Cloud backup monitoring | Included | Included | Included |
| Cloud hosting & hybrid management | Optional | Included | Included |
| Microsoft 365 user administration | Included | Included | Included |
| Disaster recovery & continuity planning | Not included | Included | Included |
| Ransomware-resilient backups | Not included | Included | Included |
| Priority response times | Not included | Included | Included |
| Dedicated account manager | Not included | Included | Included |
| Quarterly technology reviews | Not included | Included | Included |
| Connectivity management | Not included | Optional | Included |
| Business mobile management | Not included | Not included | Included |
| Strategic IT roadmap & vCIO | Not included | Not included | Included |
| Custom software & automation allowance | Not included | Not included | Included |
| Power BI reporting & insights | Not included | Not included | Included |
| Get a quote | Get a quote | Get a quote |
Need bespoke software too? Talk to us about software development.
Need a package built around your business?
Tell us what you already have and where you want to get to — we'll quote a plan, not a price list.