# Privacy Policy

Last updated: 2026-06-12

## 1. Introduction
  
Technonerds Limited ("Technonerds", "we", "our", or "us") is committed to protecting and respecting your privacy.
  
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, enquire about our services, become a customer, or otherwise interact with us.
  
We are committed to processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.
  
By using our website, you acknowledge the practices described in this Privacy Policy.
  
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## 2. Who We Are
  
Technonerds Limited is the data controller responsible for your personal data.
  
**Technonerds Limited**
  
Website: https://www.technonerds.co.uk
  
Email: hello@technonerds.co.uk
  
For privacy-related enquiries:
  
Email: privacy@technonerds.co.uk
  
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## 3. The Information We Collect
  
### Information You Provide
  
We may collect information that you voluntarily provide, including:
  
- Name
- Company name
- Job title
- Email address
- Telephone number
- Postal address
- Information contained within enquiries
- Information submitted through contact forms
- Information provided during meetings, consultations or support requests

### Customer Information
  
Where you engage us for services, we may collect additional information necessary to provide those services, including:

- Account information
- Billing information
- Service-related communications
- Support requests
- Technical information required for service delivery

### Recruitment Information
  
If you apply for a role with us, we may collect:

- CVs and employment history
- Qualifications
- References
- Recruitment correspondence

### Technical Information
  
When you visit our website, we may automatically collect:

- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Referring websites
- Date and time of access

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## 4. How We Use Your Information
  
We may use personal information for the following purposes:
  
### Enquiries and Communications

- Responding to enquiries
- Providing quotations
- Arranging consultations
- Managing customer relationships

### Service Delivery

- Providing managed IT services
- Delivering software development projects
- Providing telecommunications services
- Delivering cloud services
- Providing consultancy services
- Managing support requests

### Business Administration

- Maintaining customer records
- Billing and payment processing
- Contract management
- Compliance with legal obligations

### Marketing
  
Where permitted by law, we may use your information to:

- Send marketing communications
- Share service updates
- Notify you of events, offers, or relevant business information

You may opt out of marketing communications at any time.
  
### Website Improvement
  
We use website analytics to:

- Understand how visitors use our website
- Improve website functionality
- Improve user experience
- Monitor website performance

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## 5. Lawful Basis for Processing
  
Under UK GDPR, we process personal data under one or more of the following lawful bases:
  
### Legitimate Interests
  
We process personal data where necessary for our legitimate business interests, including:

- Responding to enquiries
- Providing quotations
- Managing customer relationships
- Improving our services
- Preventing fraud and misuse

### Contract
  
Where processing is necessary to:

- Enter into a contract
- Deliver contracted services
- Fulfil contractual obligations

### Consent
  
Where required, we rely on consent for:

- Marketing communications
- Non-essential website cookies

### Legal Obligation
  
Where processing is necessary to comply with legal obligations, including:

- Tax legislation
- Accounting requirements
- Regulatory requirements

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## 6. Cookies and Website Analytics
  
### Cookies
  
Our website uses cookies and similar technologies to improve user experience and understand website usage.
  
Cookies may be used to:

- Remember preferences
- Maintain website functionality
- Analyse website traffic
- Improve website performance

### Analytics
  
We use analytics tools, including Google Analytics, to understand how visitors interact with our website.
  
Analytics data may include:

- Pages viewed
- Time spent on pages
- Device type
- General geographic location
- Website interactions

Where required, analytics cookies will only be activated following your consent.
  
You can manage cookie preferences through your browser settings and our cookie consent tools where available.
  
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## 7. Marketing Communications
  
We may send marketing communications relating to our services where:

- You have consented to receive them; or
- We are permitted to do so under applicable laws.

You may unsubscribe from marketing communications at any time by:

- Following the unsubscribe link in emails
- Contacting us directly

Opting out of marketing communications will not affect essential service-related communications.
  
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## 8. AI-Assisted Tools and Automation
  
As a technology services provider, we may utilise artificial intelligence ("AI"), machine learning, automation tools, and other emerging technologies to assist with:

- Customer support
- Technical analysis
- Documentation generation
- Software development processes
- Service delivery improvements
- Internal operational efficiencies

Where personal data is processed through such systems, we implement appropriate safeguards and remain responsible for ensuring that personal data is processed lawfully, fairly, and securely.
  
We do not use solely automated decision-making that produces legal or similarly significant effects on individuals without appropriate safeguards and human oversight.
  
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## 9. Who We Share Information With
  
We may share personal information with trusted third parties where necessary for legitimate business purposes, including:
  
### Technology Providers

- Microsoft 365
- Cloud hosting providers
- Backup providers
- Security service providers

### Business Service Providers

- Payment processors
- Accountants
- Professional advisers
- Legal advisers

### Analytics Providers

- Google Analytics

### Regulatory Authorities
  
Where required by law, regulation, court order, or governmental authority.
  
We do not sell personal information to third parties.
  
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## 10. International Data Transfers
  
Some of our service providers may process information outside the United Kingdom.
  
Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including:

- UK International Data Transfer Agreements
- Standard Contractual Clauses
- Adequacy decisions
- Other lawful transfer mechanisms

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## 11. Data Security
  
We take information security seriously and implement appropriate technical and organisational measures designed to protect personal data.
  
These measures may include:

- Encryption in transit
- Access controls
- Multi-factor authentication
- Security monitoring
- Regular software updates
- Staff training and awareness
- Secure backup procedures

While we take reasonable steps to protect information, no method of transmission or storage can be guaranteed to be completely secure.
  
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## 12. Data Retention
  
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
  
Typical retention periods may include:
  
| Information Type | Retention Period |
| --- | --- |
| Website enquiries | Up to 24 months |
| Customer records | Duration of relationship plus up to 7 years |
| Financial records | Up to 7 years |
| Marketing records | Until consent is withdrawn |
| Recruitment information | Up to 12 months unless otherwise agreed |
| Website analytics | In accordance with platform retention settings |
  
Retention periods may be extended where required by law or for the establishment, exercise, or defence of legal claims.
  
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## 13. Your Rights
  
Under UK GDPR, you may have the following rights:

- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to object
- Right to data portability
- Right to withdraw consent
- Rights relating to automated decision-making

To exercise any of these rights, please contact us using the details below.
  
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## 14. Making a Privacy Request
  
To exercise your rights or make a privacy-related enquiry, please contact:
  
**Privacy Officer**
  
Email: privacy@technonerds.co.uk
  
We may request proof of identity before processing certain requests.
  
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## 15. Third-Party Websites
  
Our website may contain links to third-party websites.
  
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
  
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## 16. Children's Privacy
  
Our services and website are intended for business users and individuals aged 18 and over.
  
We do not knowingly collect personal information from children.
  
If you believe a child has provided personal information to us, please contact us so that appropriate action can be taken.
  
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## 17. Changes to This Privacy Policy
  
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
  
Any updates will be published on this page and will become effective from the date shown at the top of the policy.
  
We encourage users to review this policy periodically.
  
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## 18. Complaints
  
If you are unhappy with how we process your personal data, we would appreciate the opportunity to address your concerns first.
  
You also have the right to lodge a complaint with:
  
Information Commissioner's Office (ICO)
  
Website: https://www.ico.org.uk
  
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### Contact Us
  
Technonerds Limited
  
Website: https://www.technonerds.co.uk
  
General enquiries: info@technonerds.co.uk
  
Privacy enquiries: privacy@technonerds.co.uk