# IT support packages

Packages are tailored and quoted — we don't publish a one-size-fits-all price list. Microsoft 365 licences sit on top of the support plan at Microsoft's current rates.

## Package families

### Cloud
Hosting, cloud backup, Azure and Microsoft 365 cloud — hybrid when that fits better.

price upon request

- Cloud hosting for applications and data
- Cloud backup to complement on-site backups
- Microsoft Azure and Microsoft 365 cloud
- Hybrid cloud and on-premises integration

[Learn more](/services/cloud-services.md) · [Get a quote](/contact.md)

### Infrastructure
Servers, network, monitoring, patching and a UK-based helpdesk.

from £59 per person

- Helpdesk and remote/on-site support
- Server, network and infrastructure management
- Proactive monitoring, patching and maintenance
- Support for remote and hybrid working

[Learn more](/services/managed-it-services.md) · [Get a quote](/contact.md)

### DR/BC
Disaster Recovery (DR) and Business Continuity (BC) form a combined strategy to keep your business running during unexpected disruption

from £99 per device

- Automated, monitored and regularly tested backups
- Ransomware-resilient, immutable backup options
- Recovery time and recovery point planning (RTO/RPO)
- Documented business continuity plans

[Learn more](/services/managed-it-services/disaster-recovery-business-continuity.md) · [Get a quote](/contact.md)

### Connectivity
Broadband, leased lines, VoIP and failover so your team stays online.

price upon request

- Business broadband and leased lines
- VoIP and hosted phone systems
- Connectivity resilience and failover
- One point of contact for all your comms

[Learn more](/services/telecoms-connectivity.md) · [Get a quote](/contact.md)

### Mobile
Business mobile plans managed as part of your wider communications.

from £5 per person

- Business mobile plans
- One supplier for mobiles, internet and VoIP
- Support for staff working on the move
- Tariff review to cut unnecessary cost

[Learn more](/services/telecoms-connectivity.md) · [Get a quote](/contact.md)

### Cyber security
Endpoint protection, identity and MFA, awareness and layered defence.

from £5 per person

- Device security and endpoint protection
- Identity protection and multi-factor authentication
- Layered security across devices, identities and data
- Security awareness as part of ongoing support

[Learn more](/services/managed-it-services.md) · [Get a quote](/contact.md)

## Microsoft 365 is an add-on

Setup, security and day-to-day management of Microsoft 365 can sit alongside any package. Licence cost is Microsoft's list price and is additional to your support plan. See [Microsoft 365 support](/services/microsoft-365.md).

## Essentials, Professional and Complete

A flavour of what typically sits in each tier. We still quote to fit.

| What's included | Essentials | Professional | Complete |
| --- | --- | --- | --- |
| Helpdesk support (business hours) | Included | Included | Included |
| Proactive monitoring & maintenance | Not included | Included | Included |
| Patch management & updates | Included | Included | Included |
| Endpoint protection & device security | Included | Included | Included |
| Identity protection & MFA | Optional | Included | Included |
| Cloud backup monitoring | Included | Included | Included |
| Cloud hosting & hybrid management | Optional | Included | Included |
| Microsoft 365 user administration | Included | Included | Included |
| Disaster recovery & continuity planning | Not included | Included | Included |
| Ransomware-resilient backups | Not included | Included | Included |
| Priority response times | Not included | Included | Included |
| Dedicated account manager | Not included | Included | Included |
| Quarterly technology reviews | Not included | Included | Included |
| Connectivity management | Not included | Optional | Included |
| Business mobile management | Not included | Not included | Included |
| Strategic IT roadmap & vCIO | Not included | Not included | Included |
| Custom software & automation allowance | Not included | Not included | Included |
| Power BI reporting & insights | Not included | Not included | Included |

Need bespoke software too? See [software development](/services/software-development.md).

## Contact

- Email: info@technonerds.co.uk
- Phone: 01908 410236
- Website: https://www.technonerds.co.uk