# Accuracy is Everything: E-signatures at Bibby Financial Services

How Bibby Financial Services streamlined their contract signing process by implementing e-signatures, resulting in impressive financial and operational benefits.

Client: Bibby Financial Services

Sector: Financial Services

## Case study

In the financial services industry, accuracy is everything. Without the right paper trail, the right proof, and accurate records of who agreed to what and when, projects get bogged down and services grind to a halt. But technological solutions that increase accuracy and speed up workflows can deliver significant financial results — as Bibby Leasing found.

### The client

Bibby Leasing is a member of Bibby Financial Services, the UK's leading independent invoice finance specialist. Bibby's brand is built on trust — trust built by funding over 7,000 businesses in more than 300 industry sectors, and 30 years of expertise.

To maintain this trust and their reputation, introducing any new system has to make life easier for those 7,000 businesses. So it was crucial that their new e-signature function worked exactly as advertised.

### The challenge

Bibby companies are key market players and leaders in their field. But leading a competitive industry needs constant refinement: processes need to be advanced, innovated and enhanced to speed up workflows and reduce decision times.

That's why Bibby Financial Services didn't just need to change the way they handled contracts — they needed to take it to the next level. One enhancement they needed was an accurate, reliable e-signature solution, as Operations Manager Carl Daufer explains:

> 
> "We already had contracts in a digital format. We knew we needed to offer clients the facility to sign official documents digitally."

Technonerds had already developed the company's web-based portal — Bibby Tracker — and supported it since 2014. Adding e-signature functionality would bring the whole contract process into a full digital circle and simplify workflows without harming accuracy.

Bibby would make use of Adobe technology. Because user and customer trust is key to the way they work, they needed a recognised, accepted, industry-standard solution: Adobe Sign.

Bibby Leasing was chosen as a pilot scheme for rolling this technology out across the whole company, and Technonerds was an obvious choice to work closely alongside Carl and his team to integrate and test the e-signature system.

Because we'd collaborated with Carl before — developing and implementing Bibby Tracker — we were able to use our insight and understanding of Bibby's business to get straight to work addressing the key issues he raised:

> 
> "We had to make the process faster, more efficient, and more accurate. The new system had to be easy onboarding for the broker and intermediary alike, as well as providing a genuine benefit to the client."

### The value of a reliable partner

Technonerds' experience is rooted in building complex, industry-specific systems for finance quotation and underwriting processes. Because our team had worked with Carl and his team before, we could form a close-knit unit organically:

> 
> "We chose Technonerds to carry out the work. They developed Bibby Tracker, and this ensured the new facility would integrate well into our existing systems."

Our speed and flexibility guaranteed timely implementation, and our transparency allowed Bibby to have an overview of the project's costs and timescales well in advance.

> 
> "This meant that we could agree on the final price and deadlines early in the development process."

Working closely with the Bibby Leasing team, we fully integrated Adobe Sign and tested it with Carl's workflows and clients. After a pilot scheme with Bibby Leasing in 2016, the e-signature solution was successfully implemented across the whole Bibby Financial Services group.

The results have been impressive, both in terms of money made and time saved, as Carl concludes:

> 
> "The outcomes have created positive changes in the company, both financially and from the business operations side."

Accurate paperwork, efficient workflows and entirely digital contract processing allow Bibby Financial Services to get documents signed quickly and correctly, meet client needs for flexibility, and improve their own efficiency. That's why they're happy to sign on the dotted line when it comes to recommending Technonerds.